Return & Refund Policy
At Alphapeak Nutrition LLP , we are committed to providing quality health supplements, nutritional products, and nutraceutical products.
Because our products are intended for consumption, returns may be subject to product safety, hygiene, packaging integrity, and applicable legal requirements.
1. Eligible Return Situations
A return, replacement, or refund may be considered for:
- Wrong product delivered
- Damaged product received
- Defective product
- Product materially different from the order
- Missing product
- Other legitimate issues accepted by our customer support team
2. Product Condition
Where a return is approved, the product should generally be:
- Unopened
- Unused
- In original packaging
- Complete with labels and packaging
3. Opened or Used Supplements
For health and hygiene reasons, opened or used nutritional supplements may generally not be eligible for return unless the product is defective, damaged, incorrect, or another legally applicable exception applies.
4. How to Request a Return
Contact us with:
- Order number
- Customer name
- Phone number
- Email address
- Description of the issue
- Photographs/videos of the product and packaging where applicable
5. Return Approval
Please do not send products back without receiving return instructions from our customer support team.
A return is considered approved only after confirmation from Alphapeak Nutraceutical LLP.
6. Refund Processing Time
Once a refund has been approved, we generally process the refund within 1–3 business days.
The actual time for the amount to reflect in your bank account or payment method may vary depending on the payment gateway or financial institution.
7. Replacement
Where appropriate and subject to product availability, we may provide a replacement instead of a refund.
8. Damaged Products
If your product arrives damaged, please contact us promptly with photographs/videos showing:
- Outer packaging
- Shipping label
- Product packaging
- Damage or leakage
- Product batch/label information where applicable
This information may be required to investigate the claim.
9. Refund Method
Approved refunds will generally be processed to the original payment method or through another appropriate refund method.
10. Contact Us
Alphapeak Nutrition LLP
Plot No. 6608, Capital Arcade, GIDC, Gujarat – 393002, Gujarat, India
Email: nutritionalphapeak@gmail.com
Phone: +91-8511080625