Shipping & Delivery Policy

At Alphapeak Nutrition LLP , we aim to provide safe and reliable delivery of our health supplements, nutritional products, and nutraceutical products.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment, where applicable.

Processing may take longer during:

  • Public holidays
  • Promotional periods
  • High order volumes
  • Product availability issues
  • Unforeseen operational circumstances

2. Shipping Across India

We ship products to serviceable locations across India through available courier and logistics partners.

Delivery availability depends on the customer's PIN code.

3. Shipping Time

Our standard order processing and dispatch timeline is generally 1–3 business days.

The actual delivery time after dispatch may vary depending on:

  • Delivery location
  • Courier partner
  • PIN code
  • Weather
  • Public holidays
  • Logistics conditions
  • Other circumstances beyond our control

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before order confirmation.

Promotional free-shipping offers may be subject to specific terms.

5. Order Tracking

Where tracking information is available, customers may receive tracking details through the contact information provided during checkout.

6. Incorrect Address

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • House/building details
  • Street/locality
  • City
  • State
  • PIN code

Additional shipping charges may apply if re-delivery is required because of incorrect or incomplete information.

7. Delayed Delivery

Although we aim to process orders within 1–3 business days, delivery may be delayed because of courier disruptions, weather, public holidays, natural events, regulatory restrictions, or other circumstances beyond our reasonable control.

8. Damaged or Tampered Package

If your package appears damaged, opened, leaking, or tampered with at delivery, please take photographs/videos of the package and contact customer support as soon as possible.

9. Returned or Undelivered Orders

Orders may be returned to us because of:

  • Incorrect address
  • Failed delivery attempts
  • Customer refusal
  • Unreachable recipient
  • PIN code/serviceability issues

Re-shipping may be subject to applicable shipping charges.

10. Contact Us

Alphapeak Nutrition LLP

Plot No. 6608, Capital Arcade, GIDC, Gujarat – 393002, Gujarat, India

Email: nutritionalphapeak@gmail.com
Phone: +91-8511080625